Frequently asked questions

At RBellished, our cake toppers are crafted from a variety of high-quality materials to suit different preferences and themes. We use acrylic for a sleek and modern look, cardstock for a lightweight and customizable option, resin for intricate and durable designs, and clay for a unique, handcrafted touch. Each cake topper listing on our online store includes detailed information about the materials used, ensuring that you can select the perfect topper for your special occasion.

A: At RBellished, we aim to ensure that your shopping experience is as seamless and efficient as possible. Once you've placed your order with us, you can typically expect delivery within 3-5 working days. We utilize Royal Mail for our deliveries, guaranteeing a reliable and timely service. Please note that while we strive to adhere to these delivery times, occasional delays can occur due to factors beyond our control. If you have any concerns about your order or need further assistance, our customer service team is always here to help.

A: At RBellished, we pride ourselves on offering extensive design personalisation options to cater to each customer’s unique preferences. These include selecting from various colours and adding personalised text. We believe that every item should reflect your individual style, and our team is dedicated to making that possible through high-quality, designs. Shop confidently knowing that with Rbellished, our creations are unique.

At RRellished, we strive to ensure all our products are packaged securely and arrive in perfect condition. However, if your order arrives damaged, we're here to help. Please follow these steps: 1. Document the Damage: As soon as you notice the damage, take clear photos of the affected items and the packaging. This helps us assess the situation and process your claim efficiently. 2. Contact Customer Support: Reach out to our customer service team within 48 hours of delivery. You can email us at rbellished@gmail.com or use the contact form on our website. Make sure to include your order number, a brief description of the damage, and attach the photos you took. 3. Await Our Response: Our customer support team will review your claim and get back to you within 1-2 business days with further instructions. Depending on the extent of the damage, we will either issue a replacement, offer a full or partial refund, or work out an alternative solution that suits you best. At RBellished, we are committed to providing top-notch customer service and ensuring you have a positive shopping experience. Your satisfaction is our priority!

At RBellished, our toppers are crafted with high-quality materials designed for durability and longevity. Many of our toppers are indeed reusable, allowing you to get the most value out of your purchase. Whether they are used for birthdays, anniversaries, or special events, simply follow the included care instructions to maintain their condition. Proper cleaning and storage will ensure that your toppers can be a part of many memorable occasions. If you have specific questions about the reusability of a particular product, please refer to the product description or contact our customer service team for more details.